SA Disability Care: Annual Report Summary 2024-2025
Empowering Lives Through Quality NDIS and Home Care Services
What a remarkable year it has been for SA Disability Care Pty Ltd! As an NDIS and HCP-registered provider, our commitment to professional, person-centered care across South Australia has never been stronger. We’ve made great strides in ensuring older Australians and those living with a disability can live with dignity, confidence, and independence.
This has been a year of major milestones for SA Disability Care. We are larger, but we have also made more of an impact.
Kamal Dahal, Managing Director
Key Achievements for 2024-2025
The past year saw significant growth and positive measurable results.
- Serving More People: We helped more than 600 clients and participants on both NDIS and aged care packages.
- High Satisfaction: We achieved a phenomenal 95% satisfaction rating among participants and families, according to independent surveys.
- Workforce Growth: Our dedicated team grew to over 250 employees , a testament to our organisation’s success and commitment to local employment.
- Operational Excellence: We successfully implemented a new digital care management solution which streamlined rostering and reporting, significantly reducing the bureaucratic workload for our frontline staff.
Financial Health
SA Disability Care expanded in a sustainable manner, demonstrating effective financial management.
- Revenue: $3.9 million for FY 2024-2025 , a significant increase versus $3.0 million in the previous financial year.
- End-of-Year Surplus: The end-of-year surplus is $700,000 , confirming we are operating effectively and are financially sound.
- Reinvestment: This positive performance allows us to reinvest in our team, continue innovation, and develop community partnerships.
Our Core Values
Our values underpin our culture and the way we do business:
- Respect: We treat all people with dignity and stand up for everybody’s right to choose and receive support in their daily lives.
- Trustworthy: We are ethical and always transparent in our operations.
- Autonomy: We promote the power of clients and survivors to control aspects of their own lives.
- Compassion: We deliver empathetic, kind, and patient-centered care.
- Performance: We seek to find new and innovative ways of working in everything we do.
Comprehensive Services Provided
We offer a broad range of services tailored to individual needs.
NDIS Services
We provide support to enable participants to achieve well-being and independence, including:
- Assistance with personal care, meal prep, and home management (Unseated care).
- Community Participation (social, recreational, and educational activities).
- Supported Independent Living (SIL) options for 24-hour care in shared or solo housing.
- Short Term Accommodation (STA), or respite services, which provide temporary support.
- Support Coordination to help participants understand and use their NDIS plans.
Aged Care Services
Our goal is to help older Australians remain safe and independent in their own homes.
- Help with bathing, dressing, meal preparation, and household tasks (Social and Domestic).
- In-Home Nursing and Clinical Care (e.g., medication management, wound care).
- Home maintenance and modification to enhance safety and accessibility.
- Care Coordination and Case management for an appropriate and well-managed care plan.
Strategic Priorities 2026–2027
At SA Disability Care, we provide person-centred services that foster independence and help individuals achieve their goals. Our 2026–2027 Strategic Priorities emphasise sustainable growth, service excellence, and innovation.
Our Strategic Priorities
- Service Growth & Expansion: We will expand our NDIS and Support at Home services across South Australia, including regional and underserved areas, to support 15–20% more participants and consumers by 2027.
- Support at Home Excellence: We deliver person-centred aged care that supports independence, enhances wellbeing, and respects individual choice through effective planning, coordinated services, and greater consumer engagement.
- Workforce Capability & Retention: We invest in recruitment, professional development, leadership, and staff wellbeing to build a skilled, diverse, and engaged team.
- Quality and Compliance: We are strengthening our governance, safeguarding, and compliance systems to meet and exceed the NDIS Practice Standards, Aged Care Quality Standards, and all relevant legislation.
- Digital Transformation & Innovation: We use technology and data to enhance services, increase efficiency, improve communication, and support informed decision-making.
- Participant & Consumer Experience: We encourage engagement, co-design, and community participation, enabling participants and consumers to shape the services they receive.
- Integrated & Holistic Service Delivery: We build strong partnerships with allied health professionals, community organisations, and health providers to deliver integrated support and better outcomes.
- Financial Sustainability & Growth: We manage finances responsibly, maximise funding opportunities, and strengthen organisational capacity to ensure long-term sustainability.
- Community Engagement & Inclusion: We promote social inclusion, cultural diversity, and community participation through programs that reduce isolation and foster meaningful connections.
- Continuous Improvement: We foster a culture of continuous improvement by using feedback, data, audits, and new ideas to enhance service quality and participant outcomes.
- CRM & Technology Enhancement: We are upgrading our Client Relationship Management system to improve participant records, streamline rostering, strengthen incident management, and provide more accurate reporting.
We thank our participants, consumers, families, employees, and community partners for your ongoing trust and support. Together, we are building a stronger, more inclusive, and person-centred organisation that makes a meaningful difference.
