SA Disability Care: Annual Report Summary 2024-2025
This has been a year of major milestones for SA Disability Care. We are larger, but we have also made more of an impact.
Kamal Dahal, Managing Director
Key Achievements for 2024-2025
The past year saw significant growth and positive measurable results.
- Serving More People: We helped more than 600 clients and participants on both NDIS and aged care packages.
- High Satisfaction: We achieved a phenomenal 95% satisfaction rating among participants and families, according to independent surveys.
- Workforce Growth: Our dedicated team grew to over 250 employees , a testament to our organisation’s success and commitment to local employment.
- Operational Excellence: We successfully implemented a new digital care management solution which streamlined rostering and reporting, significantly reducing the bureaucratic workload for our frontline staff.
Financial Health
SA Disability Care expanded in a sustainable manner, demonstrating effective financial management.
- Revenue: $3.9 million for FY 2024-2025 , a significant increase versus $3.0 million in the previous financial year.
- End-of-Year Surplus: The end-of-year surplus is $700,000 , confirming we are operating effectively and are financially sound.
- Reinvestment: This positive performance allows us to reinvest in our team, continue innovation, and develop community partnerships.
Our Core Values
Our values underpin our culture and the way we do business:
- Respect: We treat all people with dignity and stand up for everybody’s right to choose and receive support in their daily lives.
- Trustworthy: We are ethical and always transparent in our operations.
- Autonomy: We promote the power of clients and survivors to control aspects of their own lives.
- Compassion: We deliver empathetic, kind, and patient-centered care.
- Performance: We seek to find new and innovative ways of working in everything we do.
Comprehensive Services Provided
We offer a broad range of services tailored to individual needs.
NDIS Services
We provide support to enable participants to achieve well-being and independence, including:
- Assistance with personal care, meal prep, and home management (Unseated care).
- Community Participation (social, recreational, and educational activities).
- Supported Independent Living (SIL) options for 24-hour care in shared or solo housing.
- Short Term Accommodation (STA), or respite services, which provide temporary support.
- Support Coordination to help participants understand and use their NDIS plans.
Aged Care Services
Our goal is to help older Australians remain safe and independent in their own homes.
- Help with bathing, dressing, meal preparation, and household tasks (Social and Domestic).
- In-Home Nursing and Clinical Care (e.g., medication management, wound care).
- Home maintenance and modification to enhance safety and accessibility.
- Care Coordination and Case management for an appropriate and well-managed care plan.
Strategic Priorities for 2025-2026
We’re not stopping here! Our focus for the next financial year includes:
- Service Expansion: Furthering our service offer in additional regional locations.
- Digital Innovation: Strengthening our digital solutions to support decision-making.
- Aged Care Transition: Moving all Home Care Package clients to the new Support at Home Program.
- Workforce Development: Recruiting and developing a talented workforce that reflects the diverse communities we serve.
- Service Integration: Integrating more of the allied health services.
We thank our members, participants, and staff for the continued support and trust, which makes our mission possible every day.